ZAGREB, 17 April 2020 – Air Canada’s leisure subsidiary Air Canada Rouge has followed in the footsteps of American Airlines and suspended its service to Croatia for the rest of 2020 because of the coronavirus pandemic.
Air Canada Rouge has suspended its seasonal flights between Toronto and Zagreb for the 2020 summer season, the company said on its website.
Air Canada Rouge was to resume operations between Toronto and Zagreb in June.
“Passengers will still be able to reach Zagreb from Toronto with Air Canada thanks to its wide-ranging codeshare partnership with Croatia Airlines, once both carriers resume the majority of their operations. Air Canada codeshares on its counterparts’ flights from Amsterdam, Brussels, Copenhagen, London Heathrow, Paris and Zurich to the Croatian capital. At this point, the Canadian carrier plans to resume services to these European destinations in June and July, EX-YU Aviation writes.
Air Canada is not offering refunds for cancelled flights but is instead providing credits that can be used for another flight within the next 24 months. The Canadian Transportation Agency says airlines are not obliged to pay back passengers for trips suspended due to the coronavirus and “should not be expected to take steps that could threaten their economic viability”.
Air Transat, which operates summer flights between Toronto and Zagreb and is scheduled to commence its service in June 2, has made no announcement yet.
“The airline has suspended all flights through to May 31. Air Canada Rouge and Air Transat carried 65,486 passengers between Zagreb and Toronto last year, representing an increase of 14.6% on 2018, EX-YU Aviation concludes.
American Airlines announced earlier that they have suspended their service between Philadelphia and Dubrovnik for 2020.